FAQS

FAQs for Jugoo Massagers

Q1: What distinguishes Jugoo massagers from others?
A1: Jugoo massagers are engineered for superior relaxation and therapeutic benefits. They boast diverse massage modes, adjustable intensity to suit your comfort level, and are designed for portability, making them ideal for both home and office. Crafted from premium materials, Jugoo massagers offer lasting durability and exceptional comfort during use.

Q2: How soon will I receive my Jugoo massager after placing an order?
A2: After your purchase, we process orders within 1-2 business days. Delivery typically takes 15 to 20 business days, depending on your location. We provide order tracking, so you can monitor your order's progress until it arrives.

Q3: Does Jugoo provide international shipping?
A3: Absolutely! Jugoo is proud to offer international shipping. The shipping costs and estimated delivery times will vary based on the destination country. We recommend reviewing the shipping details and charges during checkout for specific information.

Q4: What should I do if my Jugoo massager has an issue?
A4: If your massager arrives with any defects or issues, don’t hesitate to reach out to our Jugoo customer service team within 30 days of receiving your product. We are committed to providing support through returns and exchanges to resolve your concerns promptly and ensure your full satisfaction.

Q5: What payment options does Jugoo accept?
A5: Jugoo accepts a wide array of payment methods, including but not limited to credit cards, debit cards, PayPal, and various online payment systems. Your transaction's security is our priority, and all payments are encrypted for your protection.

Q6: Is it possible to cancel my Jugoo order?
A6: If you need to cancel your order, please contact Jugoo customer service as quickly as possible. We are generally able to accommodate cancellations if the order hasn't been dispatched. If your order is already in transit, we might request you to proceed according to our return policy.

Q7: How can I determine which Jugoo massager best meets my needs?
A7: To assist you in making the best choice, each Jugoo massager is detailed on our website with comprehensive descriptions and specifications. Should you require more guidance, the Jugoo customer service team is eager to offer personalized recommendations to match your specific needs and preferences.

At Jugoo, we are dedicated to enhancing your wellness journey with our high-quality massagers. Should you have any more questions or need further assistance, our customer service team is just a message away, ready to support you.